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Shipping policy
Pricing
Pricing is subject to change at any time, at our sole discretion. Please be aware that prices both rise and fall due to fluctuations, and we are offering you the best price we can at the time.
Due to the nature of the electronics industry, we cannot offer price protection credits once the item has been purchased.
Taxes & Duties
6th Ave collects sales tax on orders shipping to the state of New Jersey.
Customers who have their orders shipped internationally are responsible for all duties, taxes, and shipper brokerage fees.
Payments Methods
6th Ave accepts all Visa/MasterCard, American Express and DiscoverCard through Paypal payment processing. You do not need a PayPal account to process an order during checkout. We also accept Purchase Orders from Government Agencies, Schools and major corporations.
We do not charge your credit card until your order has shipped. We may pre-authorize the amount on your card for the purposes of verification and confirmation of funds. This is not a charge. If you cancel before it ships, the pre-authorization will “fall off” in 2-3 business days.
We currently cannot accept international credit cards which are issued outside the United States.
Shipping
6th Ave accepts orders within the USA. We do not ship to PO Boxes.
Order Verification
All orders are subject to our verification process. We may contact you via telephone or email in order to request additional information.
When entering your shipping information, please provide your exact billing information and billing phone number. These should match the information that your credit card’s issuing bank has for you on file.
Adding an alternate shipping address may delay your package. If you are to do so, please call your credit card’s issuing bank (the number is on the back of your card), and inform them to add a temporary shipping address to your account. This is temporary and will be eligible for about 7-10 days.
We can only ship to the address that PayPal confirms and approves as your shipping address.
If we receive an ineligible payment from you via PayPal, we will refund it immediately, and contact you via email.
Refund policy
Our goal is to make sure you are completely satisfied with your transaction. We offer the below return and refund terms to assure you the best services.
30-Day Return Policy
If dissatisfied with your purchase, you may return the products to 6th Ave Electronics (6ave.com) within 30 days of the delivery date. The products you want to return or exchange should meet the below conditions.
Eligibility Conditions
If all conditions mentioned below are not met, 6th Ave Electronics reserves the right to refuse the return.
- UPC codes and serial numbers must be intact or the return will be automatically refused.
- We reserve the right to refuse the return based on the condition of the returned merchandise.
- The products should be returned in their original unaltered box
- Returned products should include all items originally received by you, including free items and accessories, to obtain a full refund; In case you wish to keep any free items or accessories, their retail value will be deducted from the reimbursement total.
- Product to be returned should include all packing material, original box materials, inserts, manuals, cables, unfilled warranty, and rebate cards.
- Shipping and handling fees are non-refundable
- The refund amount is limited to the original purchase price
Nonreturnable Items
- Unboxed TVs, combos and monitors 37" or larger with unsealed original packaging
- Unboxed computers and computer software with unsealed original packaging
- Electronic software or downloads
- Unboxed consumable items such as CD, DVDs, ink cartridges, film, bulbs, etc.
- Any computers built, customized, or modified as per customer specifications
- Select special-order merchandise
- Nonreturnable items specifically mentioned on the website
- Submerged underwater equipment
- Unboxed or unwrapped educational tapes or books
Return Address
Attn: Return Department
6th Ave Electronics
50 Atrium Dr.
Somerset, NJ 08873
Defective or Damaged Items
In case you receive a defective or damaged item, we will exchange for a replacement or refund.
In case of items missing or damaged in transit, you must claim them within three business days of receipt of merchandise.
How to Initiate Returns
In order to arrange a return/exchange, please contact us via phone 1-800-414-4012 or email us at customercare@6ave.com to obtain an RMA (Return Merchandise Authorization) number.
Shipping Products for Returns or Exchange
Please make sure you repack the product carefully. Place the factory box into a separate shipping box and include the RMA number underneath the return address.
Please do not affix shipping labels or write on the manufacturer’s package.
Limited Liability
Please ship returns back to us with insured ground delivery. We are not responsible for lost or damaged returned packages.
We are not responsible for any consequential or incidental damage occurring due to the purchase or use of any merchandise.
Kindly factory reset or password unlock the electronics with user information before sending them back for return.
Refund Timeframe
Refunds are applied to the payment method used at time of purchase 3-7 days after merchandise is received and inspected.
Refund amount is limited to the original purchase price and does not include shipping and handling fees, which are non-refundable.
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